![]() Thus, I was planning to just do these myself. Their last recommendation was to hand-over the phone to local Samsung support centre - which in my experience would only re-flash or reset the phone. They mentioned potential cause were 3rd-party apps and even the phone service provider. Unfortunately, Samsung R&D (according to the Samsung Members agents) are unable to provide enough troubleshooting analysis. Samsung Members have provided the steps to enable and collect verbose logs. Troubleshooting the restarting issue included submission of multiple logs to Samsung Members support. Thus, after this recovery, I will hopefully be able to create a backup, update (if necessary) and reset it. It would suddenly restart even before I get a chance to unlock it after a restart. USE THE EMERGENCY RECOVERY FUNCTION IN THE SMART SWITCH PC SOFTWARE’ I have tried everything from trying to factory reset, put in safe. Prior to this crisis, the phone was restarting involuntarily multiple times in a row. If you own a Samsung Galaxy S6 Edge or any other. The reason in the first place that I ran Smart Switch was to backup my phone and reset it. If the recovery failed for the NTH time, I would print the screenshots and bring with the phone to the Samsung support centre as evidence to prove that I have done everything as per Smart Switch's instructions.
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